PD (Platform Disfunction) is Treatable – ServiceNow Edition
A broader view of how ServiceNow’s changing priorities are seen in the platform, and what can be done about it. Introduction Today’s article is a little different than most I write. My thoughts today are around business strategy and how they relate to how ServiceNow conducts business, rather than specific design consideration, or technical implementations. I wrote previously about some of the little things ServiceNow should do to improve the platform for customers and admins alike, and I also covered how ServiceNow started as a platform and then reacted to market forces to get into the IT Service Management space.…