building where part of the outer wall is removed, exposing the structural framework inside

It’s the Platform, Stupid* (Part 3)

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* - A play on the famous James Carville quote about the economy, not implying that ServiceNow folks are stupid It’s been a few years since I wrote Part 1 of this article, going through the history and evolution of the ServiceNow platform, and the morphing of the company strategy from platform to product. Part 2 delved further into the marketing of ServiceNow products and discussed how a good architect should think about implementing customer requirements by looking past the marketing and understanding the decision at a platform level. In this article we’ll get deeper into the fundamental structures of…
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Unconventional Wisdom

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The genesis of misconceptions, how they spread, and what to do about them Introduction I’ve written two previous articles about ServiceNow as a platform to-date, focusing on the vision of the founders of the company and how that translates to developing in and configuring it. While I focused on good practices and understanding what ServiceNow is at its core, I also touched on some of the misnomers that have spread throughout the ecosystem. As it has rapidly expanded in recent years, it seems these misnomers have become more pervasive and more ingrained. And unfortunately ServiceNow management and marketing don’t seem…