It’s the Platform, Stupid* (Part 3)
* - A play on the famous James Carville quote about the economy, not implying that ServiceNow folks are stupid It’s been a few years since I wrote Part 1 of this article, going through the history and evolution of the ServiceNow platform, and the morphing of the company strategy from platform to product. Part 2 delved further into the marketing of ServiceNow products and discussed how a good architect should think about implementing customer requirements by looking past the marketing and understanding the decision at a platform level. In this article we’ll get deeper into the fundamental structures of…