Where, When and Why

The Three Ws of Development

January 3, 2022Posted inArchitecture, Configuration, Custom Applications, Customization, Design, PlatformNo Comments
Where, When and Why you should do your development In journalism, there’s the concept of the Five W questions whose answers are fundamental to getting the information needed: Who What When Where Why I want to talk about what I call the “Three Ws of Development” in the ServiceNow realm. These three are: When, Where and Why. We’re going to skip the questions “Who” and “What”. Why? Because “who” is a question for hiring managers, recruiting, and resource vetting. And “what” is (too often) the focus of most if not all training and documentation. Do you need to get the…
To Scope or Not to Scope

To Scope or Not to Scope

October 2, 2021Posted inCustom Applications, PlatformNo Comments
ServiceNow introduced the concept of Scoped Applications in the Fuji release. From their documentation: Application scoping protects applications by identifying and restricting access to application files and data. By default, all custom applications have a private scope that uniquely identifies them and their associated artifacts with a namespace identifier. The application scope prevents naming conflicts and allows the contextual development environment to determine what changes, if any, are permitted. Source: Application scope Each ServiceNow application has an application scope that determines which of its resources are available to other parts of the system. Application scoping ensures that one application does…