Should You Go with the Flow?
A realistic analysis of Flow Designer In the Kingston release (I think - it’s hard to find the exact history), ServiceNow debuted “Flow Designer”, ostensibly a newer and better way of creating automated workflows. The idea being that the Workflow engine was coming to the end of its useful life, and the platform needed an upgraded way to automate processes and give more power to non-developers and non-ServiceNow admins. Ostensibly fulfilling the marketing pitch of “Citizen Developer”. I’ve begun working with Flow Designer and completed the primary micro-certification. After both studying Flows and using them in the real-world, I’m struggling…