ServiceNow is nothing if not flexible. It certainly gives you options for achieving your business and development goals; some of these are obvious and well documented, and some feel like they’re on the “secret menu” for the die-hards only. Regardless, ServiceNow was designed as a flexible platform. Over the years I’ve seen this flexibility used in a myriad of ways, some really clever and some head-scratchers. Most fall somewhere in the middle. It’s also been the impetus for the rise of good and best practices, from tribal hearsay to attempted codification. But one thing I feel strongly about is using…

The Blob is a 1958 American science fiction horror film whose storyline concerns a growing, alien amoeboid entity that comes to Earth from outer space inside a meteorite. It devours and dissolves citizens in small Pennsylvania communities as it grows larger, redder, and more aggressive each time it does so, eventually becoming larger than a building. In recent years in the ServiceNow ecosystem, one of the topics that has taken on a “blob-like” existence is upgradeability: the ability to perform an upgrade to the next ServiceNow release, how long it takes, how much it costs, how much remediation is required,…