architectural structure

Wherefore Architecture?

June 12, 2024Posted inArchitecture, Configuration, Custom Applications, Customization, Design, Platform, UpgradesNo Comments
If ServiceNow is built to support Citizen developers, why do we need ServiceNow architects? “Thinking about design is hard, but not thinking about it can be disastrous.” - Ralph Caplan Introduction For almost 14 years in the ServiceNow space, and across a rapid expansion of the exosystem, it has been interesting to observe and analyze various organization’s approaches to developing and maintaining their ServiceNow environment. Specifically, how do organizations manage the inflow of business needs, the distribution and velocity of development, configuration and administrative work, and the ongoing maintenance of the platform? As the footprint of ServiceNow has expanded conjunctionally…
New Release

Starting Your “EPA” (Environment Proficiency Activities)

January 2, 2023Posted inPlatform, UpgradesNo Comments
Tips for Optimizing your ServiceNow Instance Management Having been in the ServiceNow business for over 12 years, you begin to take certain things for granted. At least until you see someone doing something that you don’t expect and it makes you say, “hmm, maybe this isn’t common knowledge”. One such area where I’ve noticed this in recent years is the management of an overall ServiceNow environment - that which encompasses all your ServiceNow instances, and the processes and techniques by which configuration, code and data is built, moved and shared between them. In my experience, if done properly, this should…
Citizenry

A Good Leader Fears the Citizenry

December 2, 2021Posted inArchitecture, Custom Applications, Design, Platform, UpgradesNo Comments
“a camel is a horse designed by a committee” - Proverb Over the past few years, there’s been a movement in the business world to espouse the concept of “citizen development”. Gartner defines a citizen developer in this way: A citizen developer is an employee who creates application capabilities for consumption by themselves or others, using tools that are not actively forbidden by IT or business units. A citizen developer is a persona, not a title or targeted role. They report to a business unit or function other than IT. Gartner: Definition of Citizen Developer ServiceNow has espoused this concept…