The State of State
I consider this my first “blog” about a ServiceNow platform issue, but one that formed itself as a customer email back in 2013. In the years since, the problem hasn’t gone away; in fact, it’s only grown as the platform has expanded. Background: Throughout ServiceNow's product history, there have been multiple ways to handle the "state" of a Task and its extended tables. At times, the state field that existed on Task served for all extended tables, and divergent values were done through the Choice list table. Extended tables use the Task level states unless "overridden" by table specific values…