Where, When and Why

The Three Ws of Development

Where, When and Why you should do your development In journalism, there’s the concept of the Five W questions whose answers are fundamental to getting the information needed: Who What When Where Why I want to talk about what I call the “Three Ws of Development” in the ServiceNow realm. These three are: When, Where and Why. We’re going to skip the questions “Who” and “What”. Why? Because “who” is a question for hiring managers, recruiting, and resource vetting. And “what” is (too often) the focus of most if not all training and documentation. Do you need to get the…
Citizenry

A Good Leader Fears the Citizenry

“a camel is a horse designed by a committee” - Proverb Over the past few years, there’s been a movement in the business world to espouse the concept of “citizen development”. Gartner defines a citizen developer in this way: A citizen developer is an employee who creates application capabilities for consumption by themselves or others, using tools that are not actively forbidden by IT or business units. A citizen developer is a persona, not a title or targeted role. They report to a business unit or function other than IT. Gartner: Definition of Citizen Developer ServiceNow has espoused this concept…