core strength

Building Core Strength

February 20, 2023Posted inConfiguration, PlatformNo Comments
Why good core data is both the roots and the flowers of your ServiceNow tree "A tree with a rotten core cannot stand." — Aleksandr Solzhenitsyn In the fitness world, and in fact the physical human world, your core is the central part of your body. It includes the pelvis, lower back, hips and stomach. Exercises that build core strength lead to better balance and steadiness, also called stability. Stability is important whether you're on the playing field or doing regular activities. In fact, most sports and other physical activities depend on stable core muscles. As ServiceNow has moved further…
Man looking at flowchart

Should You Go with the Flow?

November 15, 2022Posted inConfiguration, Design, Implementation, Platform, WorkflowsNo Comments
A realistic analysis of Flow Designer In the Kingston release (I think - it’s hard to find the exact history), ServiceNow debuted “Flow Designer”, ostensibly a newer and better way of creating automated workflows. The idea being that the Workflow engine was coming to the end of its useful life, and the platform needed an upgraded way to automate processes and give more power to non-developers and non-ServiceNow admins. Ostensibly fulfilling the marketing pitch of “Citizen Developer”. I’ve begun working with Flow Designer and completed the primary micro-certification. After both studying Flows and using them in the real-world, I’m struggling…
Where, When and Why

The Three Ws of Development

January 3, 2022Posted inArchitecture, Configuration, Custom Applications, Customization, Design, PlatformNo Comments
Where, When and Why you should do your development In journalism, there’s the concept of the Five W questions whose answers are fundamental to getting the information needed: Who What When Where Why I want to talk about what I call the “Three Ws of Development” in the ServiceNow realm. These three are: When, Where and Why. We’re going to skip the questions “Who” and “What”. Why? Because “who” is a question for hiring managers, recruiting, and resource vetting. And “what” is (too often) the focus of most if not all training and documentation. Do you need to get the…