Can AI Service You Now

Can A.I. Service You Now?

May 5, 2025Posted inArchitecture, Configuration, Custom Applications, Customization, Design, Platform, Product, UpgradesNo Comments
A Perspective on AI’s Use in Service Delivery and in ServiceNow Introduction I guess it’s time to write something about AI. The topic seems unavoidable these days. Everywhere you turn there’s another article either breathlessly extolling the virtues of AI, or warning of the dangers, or predicting a future where AI either has given us lives of leisure or made us its slaves. What I don’t see is a lot of analyses of the short-term practical uses of AI, and where it may or may not make sense for business use. In this vein, I will give you my thoughts…
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Think Before You Do (Part 3)

March 28, 2025Posted inConfiguration, Customization, PlatformNo Comments
Considerations for All ServiceNow Administrators as they Build and Configure Introduction I often write about leveraging the platform for bespoke business needs, thoughts about proper design and architecture, reviews of ServiceNow solutions and how they fit into an overall platform strategy.  But sometimes it’s good to focus on the basics - what a manager I had called “blocking and tackling” - the fundamentals of administering a ServiceNow platform for its overall health and creating the best experience for users.  These are things I tend to take for granted, but then I see customer instances and realize people working in ServiceNow…
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Think Before You Do (Part 2)

March 18, 2025Posted inConfiguration, Customization, PlatformNo Comments
Considerations for All ServiceNow Administrators as they Build and Configure Introduction I often write about leveraging the platform for bespoke business needs, thoughts about proper design and architecture, reviews of ServiceNow solutions and how they fit into an overall platform strategy. But sometimes it’s good to focus on the basics - what a manager I had called “blocking and tackling” - the fundamentals of administering a ServiceNow platform for its overall health and creating the best experience for users. These are things I tend to take for granted, but then I see customer instances and realize people working in ServiceNow…
Wireframe drawing representing planning and structuring

Think Before You Do (Part 1)

March 11, 2025Posted inConfiguration, Customization, PlatformNo Comments
Considerations for All ServiceNow Administrators as they Build and Configure Introduction I often write about leveraging the platform for bespoke business needs, thoughts about proper design and architecture, reviews of ServiceNow solutions and how they fit into an overall platform strategy. But sometimes it’s good to focus on the basics - what a manager I had called “blocking and tackling” - the fundamentals of administering a ServiceNow platform for its overall health and creating the best experience for users. These are things I tend to take for granted, but then I see customer instances and realize people working in ServiceNow…