Privacy Policy Effective Date: 01/03/2023

Who we are

This is a blog written by a ServiceNow Certified Master Architect providing an independent voice on all things ServiceNow. The website address is: https://sncma.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

This website does not contain a contact form.

Google Analytics

This web site may utilize Google Analytics to improve our search engine optimization. Google Analytics is a service that tracks and reports website traffic. This data is shared with other Google services and may be used to personalize ads on Google’s network. If you’d like to opt out of having your activity monitored by Google Analytics, you can install the browser extension Google Analytics Opt-out Add-on (by Google).

We have no control over Google’s privacy policy and assume no responsibility for the content.

Review Google’s privacy policy.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Links

This web site may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our site visitors to be aware when they leave our website. We strongly advise you to review the Privacy Policy of every site you visit.

Sassy Social Share / Heateor Login

We collect your public profile data only from your consent that you grant before initiating login from the social network used to login at our website. This data includes your first name, last name, email address, unique identifier, link to social profile avatar. This data is used to create your user profile at our website. You can revoke this consent at any time from your profile page at our website or by sending us an email. Click here for more information about the Sassy Social Share plugin.

Who we share your data with

Other than data collected via comment forms and social sharing, we do not share data about our site visitors with any partners or third party services. If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Children’s Privacy

This site is not marketed to anyone under the age of 18 (“Children”). We do not knowingly collect any personal or identifiable information from anyone under the age of 18. If you believe your child has submitted personal data to us, please contact us and we will remove that information.

California Online Privacy Protection Act

In accordance with the CalOPPA we agree to the following:

  • A link to our privacy policy will be included on our home page and will be easily visible, written in capital letters and easy to distinguish from surrounding text
  • Our privacy policy will include a list of personally identifiable information that the website collects
  • Our privacy policy will include a list of third parties with whom we may share personally identifiable information
  • A description by which users can review and request changes to the information we collect is included in our privacy policy
  • A description about how we notify you of changes to the privacy policy is included
  • The effective date of the privacy policy is easily identifiable

How does our site handle Do Not Track signals?

We do not support Do Not Track (DNT) but recognize it as a user preference that you can enable in your browser settings. Please note that we do allow third-party behavioral tracking via social sharing.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have you stop emailing them, and spells out tough penalties for violations.

In accordance with the CAN-SPAM Act we agree to the following:

  • We will not email recipients who have previously opted out of email communication
  • Any user that opts out will be removed from our email list within 10 days
  • Each email we send will have an opt-out option that makes it easy for users to unsubscribe from all future mailings
  • Emails will include the physical address of our business
  • Marketing emails will be identified as promotional or an advertisement of services
  • We will not use false or misleading subject lines
  • We will monitor third-party email marketing services for compliance

Questions?

If you have any questions or concerns about this Privacy Policy, please contact us via email.